We want you to love what arrives. Because we sell perfumes and cosmetics, though, hygiene and safety come first — so please read this carefully before ordering.
Last updated: July 2026
1. The short version
For health, hygiene and safety reasons, perfumes and cosmetics cannot be returned or exchanged once opened, used, or once the tamper/hygiene seal is broken — unless the item reaches you damaged, defective, or wrong. We’ll always make genuine mistakes right.
2. Order cancellation
- You may cancel your order before it is dispatched for a full refund. Just message us as soon as possible with your order number.
- Once an order has been dispatched, it can no longer be cancelled, but you may follow the return process below if it qualifies.
- We reserve the right to cancel any order (with a full refund) if the item is out of stock, there was a pricing error, or we suspect fraud.
3. When we accept returns / replacements
We’ll happily replace or refund an item if, when it reaches you, it is:
- Damaged or leaking in transit;
- Defective (e.g. a faulty spray nozzle or pump);
- The wrong product from what you ordered; or
- Missing from your parcel.
To qualify, the item must be unused, in its original packaging with seals and labels intact (except where the seal itself is the issue), and reported to us within 48 hours of delivery.
4. What we cannot accept
For hygiene and safety, we are unable to accept returns, exchanges or refunds for:
- Perfumes or cosmetics that have been opened, used, sprayed, swatched or had their seal broken;
- Items returned without original packaging, labels or free gifts;
- Change-of-mind, wrong-product-chosen, or “didn’t like the fragrance” requests (scent is personal and subjective — we recommend our mini/tester sizes to explore);
- Products damaged due to misuse, mishandling, or storage after delivery;
- Items reported after the 48-hour window;
- Sale, clearance or specially-marked non-returnable items.
5. How to raise a request
It’s quick and easy:
- Message us at vidhi@petiteshop.in or on WhatsApp at +91 90000 11133 within 48 hours of delivery.
- Share your order number, a short description of the issue, and clear photos/a short video of the product and packaging (including an unboxing video if possible — it helps us resolve damage claims fast).
- Our team will review and get back to you, usually within 2–3 business days.
6. Refunds
- Once your return/claim is approved, refunds are processed to your original payment method via Razorpay.
- Refunds typically reflect in your account within 5–7 business days after approval, depending on your bank or payment provider.
- Where a replacement is preferred and available, we’ll ship it to you at no extra cost instead of a refund.
- Shipping charges (if any) are non-refundable, except where the return is due to our error.
7. Return shipping
If a return is required and approved due to our error (damaged, defective or wrong item), we’ll arrange or reimburse reasonable return shipping. Please do not send anything back before we confirm — returns sent without prior approval may not be accepted.
8. Need help?
We’re a small team who genuinely cares, and we’re most responsive on WhatsApp. If something’s not right, talk to us — we’ll sort it out with you.
- Email: vidhi@petiteshop.in
- Phone / WhatsApp: +91 90000 11133
- Based in: Hyderabad, India